Customer Disservice

April 15th, 2011 | Uncategorized

I rarely post nonsubstantive material but this evening’s experience takes the cake. A TD Bank ATM ate my card. I spent more than 30 minutes on the phone as the customer disservice rep examined my personal history to determine if I knew my own social security number, address, mother, dog, first-born child and the Pledge of Allegiance. After wasting an inordinate amount of time confirming I was who I was, she told me there was not anything they could do for me. A self-identified “escalation supervisor” who I waited another 30 minutes for told me to read the Terms and Conditions – they are not responsible for any losses suffered as a result of their ATMs.

I hope this post in some way holds them responsible. My advice? Find a new bank.

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